About the Module
The RAALS Auto Case Delegation Configurator automates the process of assigning cases to investigators or teams based on predefined rules, priorities, and workload criteria.
This intelligent workflow module ensures that every case is delegated efficiently — to the right person, at the right time — improving response speed, reducing manual effort, and maintaining balanced team workloads.
By using configurable logic and rule-based automation, organizations can easily customize assignment parameters according to case type, region, expertise level, or risk score.
The result is a smarter, faster, and more transparent investigation management process.
Key Features
Automated case distribution: Automatically assigns new cases according to defined business rules.
Customizable criteria: Configure delegation based on investigator skills, case priority, or case type.
Balanced workload: Ensures fair and optimized distribution of tasks across teams.
Faster case handling: Reduces administrative delays and accelerates investigation start times.
Full transparency: Keeps a clear record of all automated assignments for traceability and reporting.